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Customer Support


Context Help

If you lose your way inside our Control Panel, the first step you should take is to click the Help button, which is present on each and every page. A context menu will open. It includes elaborate info about all the actions that you can perform on that particular page. Each popup opens on the very same page so that you can quickly return to your work.

Video Tutorials

We have a rich array of educational videos explaining how to use our Control Panel. They're intended for those of you who would like to see how things are being done rather than just reading articles. In this way, anyone can swiftly get to know our hosting Control Panel by simply watching our step-by-step educational video clips.

F.A.Q.

If you can't find the solution you need, have a glance at our comprehensive FAQ database, which includes questions asked by real persons and offers practical solutions. We frequently "revamp" our FAQ section with new questions & answers so as to encompass all the innovations and new additions to our platform.

Ticketing System

If you still can't discover the answer you searching for in the FAQ section either, you can get in touch with our excellent team of client support engineers available 24/7/365 and ready to help you with any problem. Each trouble ticket you send will be replied to in less than 60 minutes (the average response time is approximately 20 minutes), so you will never have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 312780

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com